At 29 design & Creative Solution Ltd we are totally committed to protecting your privacy. This Privacy Policy explains how we use any personal information we collect about you when you use this website, how we process and protect that data, the lawful grounds for that processing, and your related rights.

Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement. 29 design may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

The lawful grounds for processing your data are that it is (i) necessary for our legitimate interests in conducting our business, including to improve and grow our services, (ii) necessary to undertake our contract with you.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible by supplying you with the information, products or advice that you have requested. The information and personal data is collected and then used only for the purpose for which it was provided and will only be shared with other parties that are involved in the fulfilment of your order. Your personal information is never sold or shared with any third parties.

We only use the personal data you provide to supply you with the information, products or advice you have requested. The information and personal data is collected and then used only for the purpose for which it was provided. It is never sold or shared with any third parties.

What information do we collect about you?

We collect information about you when you place an order online, request a quotation or a sample pack or create a customer account. Website usage information is collected via the use of Cookies.

The information we collect may include:
Your Name
Your Address (and any other additional delivery addresses)
Telephone number (for production queries and delivery issues)
Email address (we use your email address as part of allowing you access to your account and to provide you with special offers and information that may be useful to you)
Other information necessary for processing your order such as credit/debit card payment is undertaken by Stripe or GoCardless.

What we do with the information we gather?

We use the personal data you provide to supply you with the information, products or advice you have requested. 

The information you provide allows us to process your order and manage your account.
It enable us to keep accurate internal records. We may use the information to improve our products and services 

If you have contacted us through our Samples Request Form or Custom Quote Form and agreed to opt-in to our marketing communications we also use your information to contact you using the email you have provided about money saving offers, special promotions, flash sales, new products and services which we think may be of interest to you.

Any information and personal data is used only for the purpose for which it was provided. It is never sold or shared with any third parties other than those we use to communicate with you. 
 

Access to your information and correction

You have a right to ask for a copy of the information which we are holding on you and this will be supplied at the latest within one month of the request. We will correct any inaccuracies for no charge within a month of you making the request.



You also have the right to erasure, also known as ‘the right to be forgotten’
Please contact us using speaktous@29-design.co.uk if you would like a copy of your information or to request the deletion of your information.

Security of the data we collect

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Secure online payments and credit card transactions are conducted via Stripe or GoCardless. All Credit/Debit card details are handled directly by Stripe or GoCardless using their secure hosted payment service. Advanced encryption will protect your information from being intercepted by any unauthorised parties using a 128-bit SSL (Secure Socket Layer).

Archiving and File handling

All our clients production files are stored on our secure internal NAS device, this is help our clients when ordering repeat jobs, or in the unfortunate case of loss of original files. We do not charge for this service and cannot guarantee the safe retrieval of all client files. You have the right to ask us not to archive your files, these will be deleted from our systems on or after delivery of your finished product. Only 29 design employees will have access to any client files with the soul purpose to fulfil your order, any original hard or digital files will be returned to the client on or after delivery of the finished product. A hi resolution PDF may be supplied to our trusted partner companies for production purposes, these files will not be archived by outside companies

Why we would like to contact you

Our e-marketing is the way we publicise our money saving promotions, flash sales, special offers, new products and one-off promotions. If you are an existing customer you may receive some e-marketing communications from time to time. If you have had contact with us via one of our online forms we hope that you will also opt in to our mailing list. By not opting in you may not benefit from these unique email only opportunities. We also use e-marketing to give you information about new products and services and other useful information that may form part of a newsletter. We don’t flood your inbox – you will receive no more than one newsletter per quarter and no more than 2 special one-off promotions per month. You may opt out of our mailing list at any time via your account settings or by using the unsubscribe box on any e-marketing correspondence we send you.

Marketing on our Website

We get to print lots of lovely products for our customers and occasionally we may use a picture of your printed item on one of our product pages, our blog or on one of the social media sites such as Facebook, Instagram, Twitter or Pinterest. We may also use ‘overs’ from jobs as samples when we receive specific requests. Please advise us if you do not want your products to be used in this way. Any work that is printed with Copyright will not be used.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

– what they are and how we use them

In this instance a cookie is not a chocolate chip stuffed biscuit but a small file which seeks permission to be placed on your computer’s hard drive. If you agree the file is added and helps to analyse web traffic or lets you know when you visit a particular site. Importantly cookies ‘recognise’ you and allow web applications to respond to you as an individual, by tailoring its operations to your unique needs and preferences by gathering and remembering information.

As a business we use cookies to identify how and which pages on our website are being used. This information then helps us analyse data about web page traffic, with the aim of improving our website in order to better meet our customer’s needs. We only use this traffic information for statistical analysis and then the data is removed from the system.

Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can also choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify your browser setting to decline cookies if you prefer, however this may prevent you from taking full advantage of the website functionality.

Cookies do not collect personal data.

Like most all website owners we have always operated cookies and visitors have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish. The word ‘cookie‘ also includes things like ‘web beacons’ and ‘Flash cookies’ which serve similar functions. ‘Your computer’ includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.

Now, or in the future, we may use cookies in the following categories:

Necessary – without these our website will not function correctly.
Helpful – to us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies can also be used to guide you to pages likely to be of most interest to you.
Personal – for your benefit. These cookies remember your password and other preferences and can allow you to link onwards, for example to watch a video or join in an online conversation.

On emails. We may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way we learn not to send you junk. If you choose plain text to download instead of HTML the web beacon is eliminated. And all our emails also give you a total opt-out procedure.

In continuing to use our website you are agreeing to our use of cookies as outlined above.

Who we are

Our website address is: https://www.29-design.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Any information will be kept within 29-design and not used or sold to third parties.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We DO NOT share our data with any other companies.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Facebook Feed WD

Inform visitors that your website makes use of Facebook API to receive public data for facebook feed. Provide message that may request you to delete their Facebook data if it is accidentally cached in your website database with feed data. If you enabled “show page plugin” option for Facebook feed, Facebook will load some JS and embedded content which may track visitors. Facebook embeds are regulated under terms of Facebook Privacy Policy
TenWeb Disclaimer: The above text is for informational purposes only and is not a legal advice. You must not rely on it as an alternative to legal advice. You should contact your legal counsel to obtain advice with respect to your particular case.

29 design & creative solutions limited
70 Rouncival Street,
Chipping Sodbury,
Bristol, BS37 6AR.

Privacy Policy

More about Nettl

Member of Chipping Sodbury Chamber of Commerce

29 Design & Creative Solutions Limited. Registered office Beaufort House, 113 Parson Street, Bristol, England, BS3 5QH. Registered No. 10829344. VAT Registered No. 277 9651 43